Privacy Policy

Last Updated: June 18, 2026

1. Introduction

Welcome to Franklin Building Supply ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including when you opt in to receive SMS/text message communications from us.

2. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Name, email address, phone number, mailing address

  • Communications Data: Records of SMS messages sent and received, opt-in/opt-out preferences

  • Usage Data: How you interact with our website or services

  • Device & Technical Data: IP address, browser type, operating system

3. SMS / Text Messaging & A2P Communications

Opt-In Consent

By providing your mobile phone number and agreeing to receive text messages from us, you expressly consent to receive automated or pre-programmed SMS/MMS messages from Franklin Building Supply for purposes including order/delivery notifications and updates, customer support or promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Message Frequency

Message frequency may vary depending on your interactions with us.

Messaging Rates

Standard message and data rates may apply. Please check with your mobile carrier for details.

How to Opt Out

You may opt out of receiving SMS messages from us at any time by:

  • Replying STOP to any text message we send you

  • Contacting us directly via your sales representative, or by contacting your local FBS

Once you opt out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-subscribe.

Supported Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other major U.S. wireless carriers.

4. How We Use Your Information

We use the information we collect to:

  • Send you SMS/text messages you have consented to receive

  • Process transactions and manage your account

  • Respond to your inquiries and provide customer support

  • Comply with legal obligations

  • Improve our products, services, and website

5. Sharing of Information

We do not sell, rent, or share your personal information — including your phone number — with third parties for their marketing or promotional purposes.

We may share your information only in the following limited circumstances:

  • Service Providers: Vendors who assist us in operating our business (e.g., SMS platform providers), bound by confidentiality obligations

  • Legal Requirements: If required by law, regulation, or valid legal process

  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information, including SMS opt-in records, for as long as necessary to fulfill the purposes described in this policy or as required by law. Opt-in and opt-out records are maintained for a minimum of 4 years in accordance with telecommunications compliance standards.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for SMS communications at any time (see Opt-Out instructions above)

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our SMS practices, please contact us:

Franklin Building Supply
9222 W. Barnes Drive
Boise, Idaho, 83709
[email protected]